Effective Date: 22 December 2024

CareMatch ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you use our mobile application ("App"). It also informs you of your rights under applicable laws, including the General Data Protection Regulation (GDPR).

1. Data Controller and Contact Information

[Your App Name] is the data controller for the purposes of the GDPR. If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: [Insert Email Address]

• Address: [Insert Physical Address]

  
  

2. Information We Collect

We may collect and process the following types of personal data:

2.1 Personal Information:

• Name, email address, phone number, and other contact details you provide when registering, contacting us, or interacting with the App.

2.2 Usage Data:

Information about your interactions with the App, including features used, pages viewed, and session durations.

2.3 Device Information:

• Details about your device, such as model, operating system, unique device identifiers, and network information.

2.4 Location Data:

• Precise or approximate location data if you grant location access permissions through your device.

2.5 Cookies and Tracking Technologies:

• Cookies and similar technologies are used to collect usage and analytical data. Please see our [Cookie Policy] for more details.

3. Legal Basis for Processing Personal Data

Under GDPR, we must have a legal basis to process your personal data. These include:

• Consent: When you provide explicit consent for specific purposes, such as marketing.

• Contractual Necessity: To perform a contract or take steps at your request before entering a contract (e.g., app functionality).

• Legal Obligations: To comply with applicable legal or regulatory requirements.

• Legitimate Interests: To improve our App, ensure security, and provide a better user experience.

4. How We Use Your Information

We process your personal data for the following purposes:

• To provide and improve the App’s functionality.

• To personalize user experiences.

• To communicate updates, offers, and customer support.

• To analyze usage trends and enhance performance.

• To comply with legal requirements and resolve disputes.

5. Data Sharing and Transfers

We may share your data under these conditions:

5.1 With Service Providers:

• Third-party vendors assist us with hosting, analytics, customer support, and similar services.

5.2 Legal Compliance:

• We may share data to comply with legal obligations or respond to lawful requests by public authorities.

5.3 International Transfers:

• If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods depend on:

• The nature of the data collected.

• Legal or regulatory requirements.

• Our legitimate business needs.

When data is no longer required, it will be securely deleted or anonymized.

7. Your Rights Under GDPR

Under GDPR, you have the following rights:

• Right to Access: Request a copy of the data we hold about you.

• Right to Rectification: Correct inaccurate or incomplete data.

• Right to Erasure (Right to Be Forgotten): Request deletion of your data in certain circumstances.

• Right to Restrict Processing: Limit how we process your data in specific cases.

• Right to Data Portability: Obtain your data in a structured, machine-readable format and transfer it to another controller.

• Right to Object: Object to processing for direct marketing or based on legitimate interests.

• Right to Withdraw Consent: Revoke consent at any time for processing based on consent.

To exercise these rights, contact us at [Insert Contact Information]. We will respond within one month, as required under GDPR.

8. Data Security

We implement technical and organizational measures to secure your data, such as encryption, secure storage, and access controls. However, no method of transmission or storage is entirely secure. Use the App at your own risk.

9. Third-Party Links

The App may link to third-party websites or services. We are not responsible for their privacy practices. Review their privacy policies for more information.

10. Children’s Privacy

The App is not intended for individuals under the age of [Insert Age, e.g., 13 or 16]. We do not knowingly collect personal data from children. If we discover that we have, we will delete it promptly.

11. Automated Decision-Making

We do not use personal data for automated decision-making or profiling that produces legal or similarly significant effects.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with a new "Effective Date." Please review it periodically. Continued use of the App indicates acceptance of the revised policy.

13. Contact Us

For questions, concerns, or to exercise your rights under this policy, contact us:

Email: [Insert Email Address]

Address: [Insert Physical Address]